The Freehand Hotel, Los Angeles
Client
Sydell Group
Year
05/01/2019 - 03/15/2020
Work
Managed morning operations across the hotel and food & beverage outlets, bridging the café and restaurant teams to create a more cohesive service experience, stronger floor communication, and a collaborative culture that had previously been siloed.
Transitioned from restaurant management into broader hotel operations, developing a holistic understanding of how Front of House, Food & Beverage, Guest Experience, and Marketing could work together to elevate the overall guest journey.
Optimized Sales & Service Standards across the morning operation, strengthening team coordination, service flow, and the connection between guest expectations and operational execution.
Developed Guest Experience Programming and contributed creative concepts for events, activations, and hotel programming in partnership with the Marketing team.
Supported VIP Relations and Loyalty Programs, creating personalized guest experiences and strengthening relationships with returning and high-value guests.
Helped develop and implement Restaurant & Hotel Management Systems that improved communication, operational flow, and collaboration between departments.
Contributed to Brand Standards & Culture Development, helping establish a more unified service culture and creating greater energy, teamwork, and connection on the floor.
