Hotel El Roblar, Ojai
Client
Hotel El Roblar ~ Ramin Shamshiri, Eric Goode,
Warner Ebbink, Jeremy McBride
Year
05/2025 - 03/2026
Work
Directed and built Front Office and Guest Experience operations through pre-opening and opening phases, establishing service standards, workflows, and operational infrastructure while ensuring a seamless transition from construction handoff to launch.
Led Operations Development & Strategy, building and managing critical-path opening timelines while aligning priorities, milestones, and accountability across departments to ensure properties opened seamlessly, on time, and with intention.
Drove cross-functional collaboration across Development, Operations, Culinary, Marketing, Human Resources, Finance, and property leadership to align staffing, systems, programming, budgets, and overall launch readiness.
Built and implemented the operational infrastructure required for opening, including communication systems, departmental workflows, technology, SOPs, service standards, and property-wide processes.
Partnered with leadership on pre-opening hiring, onboarding, training, and employee development, cultivating high-performing teams prepared to deliver the brand experience from day one, exclusively for Front Office, Rooms and Guest Experience.
Established brand standards, service culture, and operational best practices that created a cohesive, service-driven environment while supporting consistency and long-term departmental performance.
Curated Guest Experience, VIP Relations, and Amenity Programming that translated the property's vision into thoughtful, highly personalized experiences designed to deepen guest engagement and connection.
Managed pre-opening operational needs including budgets, vendors, procurement, logistics, and cross-departmental resources while proactively identifying risks and developing solutions before they impacted opening.
Press
Vogue
