The Line Hotel,
Los Angeles
Client
Sydell Group
Year
09/2020 - 04/2020
Work
Rejoined hotel operations post-COVID in a multidisciplinary leadership role spanning Guest Experience, Marketing, Culinary, and Event Production, helping re-energize the property and reconnect its teams with its experiential hospitality culture.
Partnered closely with the Marketing team on Guest Experience Programming and property activations, creating experiences designed to rebuild engagement and bring renewed energy to the hotel during and following the pandemic.
Led Culinary operations and supported restaurant management, overseeing day-to-day execution, service standards, and cross-departmental coordination across the property's food and beverage outlets.
Directed Event Production and Menu Programming, developing experiences and culinary offerings that aligned with evolving health and safety guidelines while maintaining the property's brand identity and sense of place.
Developed VIP Amenities and personalized guest touchpoints to elevate the guest journey and create thoughtful experiences for high-value guests.
Reinforced Brand Standards and Culture Development by connecting operational execution with the property's creative identity and experiential approach to hospitality.
Led Employee Training & Development, supporting teams through post-COVID operational changes and establishing clear service expectations across departments.
