Hotel Saint Vincent, New Orleans
Client
MML Hospitality
Year
04/01/2022 - 11/30/2022
Work
Joined Hotel Saint Vincent as Hotel Opening Task Force during the final transition from construction to opening operations, supporting the critical push to bring MML's first hotel to life and establish its operational foundation.
Partnered closely with the General Manager as a key operational right hand, supporting day-to-day decision-making, opening priorities, cross-departmental coordination, and the transition from restaurant-driven operations into a full-service hotel culture.
Led Operations Development & Strategy across the opening period, helping establish management systems, communication structures, workflows, and best practices that translated MML's hospitality philosophy into hotel operations.
Transitioned from managing day-to-day operations at Elizabeth Street Café into the role of Front Office Manager, overseeing Guest Relations, Guest Services, VIP experiences, media and press stays, and the property's evolving guest experience.
Developed Guest Experience Programming, VIP Relations, and digital-driven amenity services that extended the property's hospitality beyond traditional hotel touchpoints and created highly personalized experiences for valued guests.
Supported Strategic Partnerships and Media Relations, coordinating high-profile stays, press visits, and external relationships that introduced the property to its audience and strengthened its positioning within the market.
Helped shape Brand Standards and Culture Development during the property's inaugural opening, translating MML's established restaurant culture into a new hospitality environment while building a service culture unique to the hotel.
Led Employee Training & Development through pre- and post-opening, helping teams transition from construction mode into opening mentality and establishing the service expectations, communication practices, and operational standards required for launch.
Created and refined SOPs, operational systems, and best practices across Front Office and Guest Experience, providing a foundation for consistency, accountability, and continued operational development after opening.
Tasked across San Lorenzo and By George to support opening readiness and operational execution, gaining broad exposure to MML's evolving hospitality portfolio and further developing a holistic understanding of hotel openings and operations.
Press
Vogue
