Hotel Peter and Paul, New Orleans
Client
ASH Hotels
Year
01/01/2022 - 01/01/2023
Work
Led Operations Development & Strategy to re-energize the property following COVID, revitalizing operational practices, guest touchpoints, and internal culture to reestablish momentum and a renewed sense of place.
Developed and implemented new management and communication systems to strengthen cross-departmental collaboration, accountability, information flow, and overall operational efficiency.
Expanded the Guest Experience through pre- and post-arrival touchpoints, creating a more intentional and personalized journey that extended beyond the traditional stay.
Curated fresh Guest Experience, VIP, and Amenity Programming designed to reintroduce energy and connection to the property while strengthening its brand identity and guest engagement.
Introduced digital-driven VIP amenity programming and personalized guest touch points to elevate service delivery and create more seamless, thoughtful experiences for high-value guests.
Reestablished Brand Standards and cultivated a renewed service culture through programming, leadership, and employee engagement, helping reinvigorate the property's identity and team environment.
Led Employee Training & Development while creating SOPs, management systems, and operational best practices that strengthened consistency, accountability, and service standards across the property.
Served as Interim General Manager during the summer, providing hands-on leadership across property operations while supporting continuity, team engagement, guest experience, and day-to-day business performance during the search for permanent local leadership.
Press
Domino Magazine
Website
